English (US)

Cannadusa Käuferschutz

1. buyer protection

Your security when shopping is our top priority. Based on the well-known buyer protection principles of leading marketplaces, we have developed our own guidelines:

Secure payment process

  • We only work with reputable payment service providers. This means that your money is protected until the order is successfully completed.
    Seller verification.
  • All merchants on cannadusa.com must go through a verification process (KYC) to ensure that the products they offer comply with legal requirements.
    Problem resolution in the event of conflicts.
  • If, contrary to expectations, problems arise with an order, you can contact our buyer protection service at any time. We will contact the retailer concerned directly and support you in resolving the issue.
    If this does not lead to a quick solution, we will take care of an appropriate refund or replacement.

2. returns and cancellations

3.1 Right of cancellation

  • Within the statutory cancellation period, you can cancel your order or return the goods if you do not like them.
  • Please ensure that all products are returned in their original packaging and undamaged (where possible).

3.2 Return process

  1. Contact us: Contact our customer service and let us know your order number and the reason for the return.
  2. Shipping label: We will send you a return label and detailed instructions on how to return the goods.
  3. Refund: As soon as we have checked your return, you will receive a confirmation from us and we will arrange the refund via the originally selected payment method.
You can find the help page for the return check process here.

3. Frequently asked questions (FAQ)

4.1 How long does delivery take?

Depending on the shipping service provider and delivery location, delivery usually takes 2-5 working days. In exceptional cases (public holidays, high capacity utilisation) it may take longer.
Please note in particular the different delivery times of the individual retailers!

4.2 What happens if my order arrives damaged?

Please document the damage (preferably with photos, videos) and contact our customer service immediately. We will help you to resolve the issue as quickly as possible and arrange a replacement or refund if necessary.

4.3 How can I cancel my order?

As long as your order has not yet been dispatched, you can cancel it in your customer account or contact our customer service.

If the parcel has already been dispatched, the right of cancellation applies.

5. Contact customer service

We are here for you!

We hope that this information will help you.
If you have any further questions or queries, you can contact our support team at any time.

We hope you enjoy shopping at cannadusa!